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Privacy Policy

Introduction

This Privacy Policy explains how Lifeforce Massage Ltd. ("we", "us", "our") collects, uses, protects and processes your personal information when you use our website ("Our Site") and book services with us.

By accessing Our Site or making a booking, you agree to the terms described in this Privacy Policy.

We are committed to protecting your personal data and your rights under UK GDPR and the Data Protection Act 2018.

Information We Collect

We collect the following categories of personal information when you use Our Site or make a booking:

A. Personal Identification Information

  • Full name
  • Email address
  • Phone number
  • Address and postcode (for service location)
  • Booking details

B. Payment Information

  • Card payment details (processed securely through a third-party payment provider)
  • Billing information

Note: We do not store your full card details. All card payments are handled by secure PCI-compliant processors.

C. Health Information (Special Category Data)

To ensure safe delivery of massage services, we may collect limited health information you voluntarily provide, such as:

  • Injuries
  • Allergies
  • Pregnancy
  • Medical conditions relevant to massage suitability

This information is only shared with the Independent Therapist assigned to your booking.

D. Technical & Usage Information

Collected automatically when you use Our Site:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Cookies (see Cookie Policy if you want one)

How We Use Your Information

We process your personal information only for legitimate business purposes, including:

A. Booking & Service Delivery

  • To process and manage your booking
  • To assign an Independent Therapist
  • To provide confirmation and updates related to your booking

B. Safety & Suitability

  • To assess whether the Professional Service is appropriate for you
  • To provide relevant health information to the Therapist

(only the minimum information needed is shared)

C. Payments

  • To process payments securely
  • To prevent fraud or unauthorised transactions

D. Customer Support

To respond to enquiries submitted via the Contact Us page, and Our team will contact you within 24 hours over email or call.

E. Legal & Compliance

  • To meet regulatory or legal obligations
  • To prevent misuse, fraud, or prohibited activity

We do not use your data for marketing unless you give explicit consent.

Sharing Your Information

We share your personal information only with:

A. Independent Therapists

We share only the data necessary for them to deliver the Professional Service, such as:

  • Your name
  • Service location
  • Booking time
  • Relevant health information

B. Payment Processors

To securely process card payments.

C. Legal or Regulatory Authorities

Only when required by law, court order, or lawful request.

We do not:

  • Sell your data
  • Share your data for advertising
  • Allow third parties to contact you directly

Health Information Handling

Health-related information is treated as special category data and is processed solely for safety and suitability of the massage service.

It is:

  • collected only, when necessary,
  • shared only with the assigned Therapist,
  • not stored longer than required for your booking history and legitimate interests.

How We Protect Your Information

We use a combination of security measures including:

  • SSL encryption on all pages
  • Secure third-party payment gateways
  • Restricted access to personal records
  • Encrypted data storage
  • Regular system and security reviews

Despite our security measures, no online transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to:

  • fulfil your bookings,
  • comply with legal obligations,
  • maintain accurate business records,
  • manage disputes or fraud prevention.

Typically, personal data is retained for up to 6 years in line with UK business and tax regulations.

You may request earlier deletion unless legal obligations require retention.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to access

Request a copy of your data

Right to correction

Request updates to inaccurate information

Right to deletion

Request removal of your data

Right to restrict processing

Limit how we use your data

Right to object

Object to certain processing

Right to data portability

Receive your data in a usable format

Right to withdraw consent

Withdraw consent (if applicable)

To exercise any of these rights, contact us through our Contact Us page.

Cookies

We may use cookies to:

  • improve website performance,
  • enhance user experience,
  • track usage analytics.

You can manage cookie settings in your browser.

Children's Privacy

Our Services are not for individuals under 18.

We do not knowingly collect data from minors.

If you believe a minor has submitted data, please notify us via the Contact Us page.

Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Updated versions will be posted on Our Site with a revised "Last Updated" date.

Continued use of Our Site after changes means you accept the updated policy.

Contact Us

For all privacy-related questions, complaints or requests, you must contact us only via the Contact Us page on Our Website.

We do not provide support by email, phone, chat, or social media.